Today I witnessed customer service at its finest. I swear drama never stops finding me. I get a phone call from my mom this morning to say that I needed to go with her to the hospital to pick up three children whose mother was in the emergency room. This lady was a complete stranger and I’m going to pick up her children?
The short version of the story: It was a sister of a friend of the family. She was vacationing in Branson with just she and her three children. My mother gets a frantic phone call and offers to go pick up the children.
Now comes the cool part. We show up at the ER to find the resort manager herself and another employee stretched out on the floor with three car seats, a baby, a two year old, a one year old, and Sonic breakfast. I bet this is not what they had planned for their day. She held two small kids who she didn’t know from Adam in her lap while the other sweet woman rocked the precious baby girl. Then they jumped in my lap. We got along well, being as though we act about the same age. I got an excuse to watch cartoons today!
What inspired me the most though was the willingness of these employees to go above and beyond the call of duty. They didn’t have to take care of those children, but they chose to. They didn’t have to stop by and spend their own money to buy breakfast for three hungry children, but they did. That’s customer service.
For anyone planning a trip to Branson I recommend Wyndham-Branson at the Falls. Though I have never stayed at their resort, I believe they have their priorities in line regarding the safety and well being of their customers. If they are willing to spend four hours with three strange children, can you imagine what the complimentary breakfast is like?
Stop by Wyndham-Branson at the Falls and tell Becky Guthrie, the resort manager, that she and her employees are some pretty awesome servants!
